Returns & Exchanges

At Race Face, we stand behind our high-performance gear and offer a 30-day return policy for unused products in their original packaging. If your equipment doesn't meet your trail requirements, we are committed to making it right through a streamlined exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Securely pack the unused items in their original packaging, ensuring all tags and technical manuals are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package before dropping it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned gear for quality assurance, we will process your refund or ship your replacement items within 5-7 business days.