Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
Do you offer international shipping for sports equipment?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
What is your return policy for performance apparel?
Items can be returned within 30 days of purchase, provided they are unworn, have the original tags attached, and are in their original packaging.
Are your products covered by a warranty?
All Race Face products come with a one-year manufacturer's warranty against defects in materials and workmanship to ensure your peak performance.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.